Cannot Install Adobe XD System Update Required Error Code 21

New Here ,
May 17, 2021 May 17, 2021

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Hi guys, I tried installing Adobe XD but it says incompatible with your machine. Attaching below the screenshots of installation failure. Is the problem with my hardware?
FB_IMG_1621310548846.jpgFB_IMG_1621310544217.jpg

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Adobe Employee , May 18, 2021 May 18, 2021
Hi there, We are sorry for the trouble. It looks like your system is incompatible to install Adobe XD. Please check out this article: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html which has detail information about the minimum system requirements to install XD. Hope it helps. Thanks, Harshika

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi there,

 

We are sorry for the trouble. It looks like your system is incompatible to install Adobe XD. Please check out this article: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html which has detail information about the minimum system requirements to install XD.

 

Hope it helps.

 

Thanks,

Harshika

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi there,

 

Sorry to hear about the trouble. The latest version of XD is compatible with Windows 10 (64-bit) - Version 1809 (build 10.0.17763) or later(https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html) so could you please update the operating system and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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