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Cannot install XD within the CC program

New Here ,
Oct 14, 2020

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Before I purchased my Adobe plan, I had the free version of XD installed on my computer. Now, I'm trying to install it within the Creative Cloud program, but it will not work. I have uninstalled the previous version of XD, but the install never completes. Instead, it gets to 100% then returns the button to "Install". I have tried rebooting and using the Creative Cloud Cleaner Tool as well with no success. Any suggestions?

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Cannot install XD within the CC program

New Here ,
Oct 14, 2020

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Before I purchased my Adobe plan, I had the free version of XD installed on my computer. Now, I'm trying to install it within the Creative Cloud program, but it will not work. I have uninstalled the previous version of XD, but the install never completes. Instead, it gets to 100% then returns the button to "Install". I have tried rebooting and using the Creative Cloud Cleaner Tool as well with no success. Any suggestions?

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69

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 14, 2020 0
New Here ,
Oct 14, 2020

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I have gotten it to install, however it only installs as a Start menu shortcut and the section for XD in Creative Cloud still says "Install".

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