Cannot open a Cloud Document, Getting Error Code 52

[malamin1]

Im trying to open a Cloud saved document and getting the following error: getSharedResourcesFilePath(): Could not load component: Code: 52

I created the document on my work MacBook Pro running High Sierra, saved as a Cloud Document. I opened it on my personal MacBook Pro running Mojave and made extensive changes. When I tried to open it again on my work Mac, I got the above error.

[elainecc]

Sorry to hear you're hitting this issue! We're troubleshooting this issue over here: getSharedResourcesFilePath(): Could not load component: Code: 52 – Adobe XD Feedback : Feature Reque...  Can you upvote the issue there and leave a message so that we can get a hold of you to help triage?

[C5E92]

Thanks you

[dbkonxepts · Accepted solution]

Alright so same happened to me too.
What you do is:

1. Open Creative Cloud app in a completely different Computer Device
2. Sign in with your account (The one holding the cloud document that is now throwing the error)
3. Make sure the Adobe XD on this new device is updated
4. Open Adobe XD, Click on "Cloud Documents" you should see your file now(The one that got currupted)-> Open it
5. Click the Hamburger menu and then do "Save As" (This lets you save the file locally)

[tarragon980]

It worked, thank you. You saved my one week work. Thanks

[aidarg85270660 · Accepted solution]

Complete Creative Cloud  reinstall fixed the issue.

[lucasm52054570]

When trying to open a document in the cloud, the following error appears: getsharedresourcesfilepath () could not load component code 52. I've searched the internet for solutions, but none solved my problem. 

How to proceed ?

<The title was edited by moderator>

[HARSHIKA_VERMA]

Hi Marcato,

We are sorry to hear that you are facing trouble using Adobe XD. I would request you to please try the steps mentioned in this thread: https://community.adobe.com/t5/Adobe-XD/Cannot-open-a-Cloud-Document-Getting-Error-Code-52/td-p/1024...

Let us know if that helps.

Thanks,

Harshika