Cannot open a shared project

Jul 03, 2020

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Hello there, I cannot open one of the projects that was shared with me in XD. It says that "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it."even though I have the latest version (30.1.12).

 

Can someone help? 

 

Thanks in advance!

Hi there,

 

Thanks for reaching out. The latest version for Adobe XD is 30.2.12.3, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

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Cannot open a shared project

Jul 03, 2020

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Hello there, I cannot open one of the projects that was shared with me in XD. It says that "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it."even though I have the latest version (30.1.12).

 

Can someone help? 

 

Thanks in advance!

Hi there,

 

Thanks for reaching out. The latest version for Adobe XD is 30.2.12.3, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

TOPICS
Crash on mac, Share or publish

Views

220

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 03, 2020 0
Adobe Employee ,
Jul 03, 2020

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Hi there,

 

Thanks for reaching out. The latest version for Adobe XD is 30.2.12.3, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

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