Highlighted

Cannot open any .JPG, .PNG files in XD

New Here ,
Dec 06, 2019

Copy link to clipboard

Copied

Hi, 

I'm new to Adobe XD. I'm not able to open any .JPG or .PNG files from outside the application. 
The files are not active to choose from  neither from the File > Open, or File > Open from your computer.  

Has anyone run into this issue before?

 

XD is up-to-date, version 24.4.22.1

system is updated as well macOS High Sierra, v. 10.13.6


 thank you Screen Shot 2019-12-06 at 1.09.53 PM.png

Adobe Community Professional
Correct answer by Ares Hovhannesyan | Adobe Community Professional

You need to import images by using import command.  or drag and drop images from explorer into Xd .Please also review https://helpx.adobe.com/xd/how-to/import-assets.html

 

Capture.JPG

Topics

CC FAQ, Creative Cloud, Exchange

Views

675

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot open any .JPG, .PNG files in XD

New Here ,
Dec 06, 2019

Copy link to clipboard

Copied

Hi, 

I'm new to Adobe XD. I'm not able to open any .JPG or .PNG files from outside the application. 
The files are not active to choose from  neither from the File > Open, or File > Open from your computer.  

Has anyone run into this issue before?

 

XD is up-to-date, version 24.4.22.1

system is updated as well macOS High Sierra, v. 10.13.6


 thank you Screen Shot 2019-12-06 at 1.09.53 PM.png

Adobe Community Professional
Correct answer by Ares Hovhannesyan | Adobe Community Professional

You need to import images by using import command.  or drag and drop images from explorer into Xd .Please also review https://helpx.adobe.com/xd/how-to/import-assets.html

 

Capture.JPG

Topics

CC FAQ, Creative Cloud, Exchange

Views

676

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 07, 2019

Copy link to clipboard

Copied

You need to import images by using import command.  or drag and drop images from explorer into Xd .Please also review https://helpx.adobe.com/xd/how-to/import-assets.html

 

Capture.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 08, 2019

Copy link to clipboard

Copied

Thank you for your reply, Ares.

 

I was just wondering if I can use the "file>open" option to open .jpgs or .pngs. So, is the answer NO?
I know I can use the import command. Just saw it in a tutorial where they opened, and not imported the .jpg file and dragged/dropped them into the artboard.

One more question. Is it normal that the "preferences" option is not active in the main XD menu? 

Thanks again.
Gohar.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 09, 2019

Copy link to clipboard

Copied

You can open Adobe XD projects.When you are opening "Open" window you can see the list of file in drop menu that Adobe XD is able to open.

 

No, that is not normal. You must see them. I am on Win so my preferences icon is "3 lines" on the top.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 09, 2019

Copy link to clipboard

Copied

Thank you for the clarification.

I will look into that. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...