Cannot open my cloud documents on my pc

[vinrar]

I'm constantly getting this error, even I've the updated XD and creative cloud.

[Rishabh_Tiwari · Accepted solution]

Hi there,

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

• Sign out of Adobe XD and Adobe CC Desktop App.
• Please close CoreSync Process and all Adobe related processes from the Task Manager.
• Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

If it still doesn't work, please share a few more details like:

1. A screenshot of the About XD info page under the help menu.
2. Are you connected to a private network or an enterprise network?

Regards

Rishabh