Cannot open my cloud documents on my pc

New Here ,
May 28, 2020

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I'm constantly getting this error, even I've the updated XD and creative cloud.Capture.PNG

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Crash on windows, Open and save docs

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1 Correct Answer

Adobe Employee , May 28, 2020
Rishabh_Tiwari Adobe Employee , May 28, 2020
Hi there,   Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:   Sign out of Adobe XD and Adobe CC Desktop App. Please close CoreSync Process and all Adobe related processes from the Task Manager. Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.   If it still doesn't work, please share a few more details like: A screenshot of the About XD info page under the he...

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Adobe Employee ,
May 28, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

 

  • Sign out of Adobe XD and Adobe CC Desktop App.
  • Please close CoreSync Process and all Adobe related processes from the Task Manager.
  • Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

 

If it still doesn't work, please share a few more details like:

  1. A screenshot of the About XD info page under the help menu.
  2. Are you connected to a private network or an enterprise network?

 

Regards

Rishabh

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