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Cannot open my cloud documents on my pc

New Here ,
May 28, 2020

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I'm constantly getting this error, even I've the updated XD and creative cloud.Capture.PNG

Hi there,

 

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

 

  • Sign out of Adobe XD and Adobe CC Desktop App.
  • Please close CoreSync Process and all Adobe related processes from the Task Manager.
  • Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

 

If it still doesn't work, please share a few more details like:

  1. A screenshot of the About XD info page under the help menu.
  2. Are you connected to a private network or an enterprise network?

 

Regards

Rishabh

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Crash on windows, Open and save docs

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Cannot open my cloud documents on my pc

New Here ,
May 28, 2020

Copy link to clipboard

Copied

I'm constantly getting this error, even I've the updated XD and creative cloud.Capture.PNG

Hi there,

 

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

 

  • Sign out of Adobe XD and Adobe CC Desktop App.
  • Please close CoreSync Process and all Adobe related processes from the Task Manager.
  • Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

 

If it still doesn't work, please share a few more details like:

  1. A screenshot of the About XD info page under the help menu.
  2. Are you connected to a private network or an enterprise network?

 

Regards

Rishabh

TOPICS
Crash on windows, Open and save docs

Views

247

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 28, 2020 0
Adobe Employee ,
May 28, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

 

  • Sign out of Adobe XD and Adobe CC Desktop App.
  • Please close CoreSync Process and all Adobe related processes from the Task Manager.
  • Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

 

If it still doesn't work, please share a few more details like:

  1. A screenshot of the About XD info page under the help menu.
  2. Are you connected to a private network or an enterprise network?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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