Cannot open XD file from Mac eventhough the XD on my laptop is the latest version

New Here ,
Jul 28, 2020 Jul 28, 2020

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Hi,

My colleague sent me a XD file but I was not able to open it on the XD on my laptop which is already the latest version.

Any tips will be great! 🙂

 

Cheers,

Jonathan

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correct answers 1 Correct Answer

Adobe Employee , Jul 29, 2020 Jul 29, 2020
Hi there,   Sorry to hear about the trouble, we'll try our best to help you with that. Could you please try creating a new document and try to open the file from there instead of the home screen or if you are on home screen please try opening using the shortcut ⌘ + Shift + O and let us know if you are able to open the file?    Regards Rishabh

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Adobe Employee ,
Jul 29, 2020 Jul 29, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with that. Could you please try creating a new document and try to open the file from there instead of the home screen or if you are on home screen please try opening using the shortcut ⌘ + Shift + O and let us know if you are able to open the file

 

Regards

Rishabh

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