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Cant find files in mobile Xd app

New Here ,
Jan 15, 2019

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Hi .. recently my app on my mobile doesn’t show any of my cloud files. It works find on tablet. Same user account.

It has worked fine for months. But no matter what I do the files won’t show up in the mobile app.

I tried to log off and on, deleted the app etc.

The XD mobile application recently migrated to a different document format. Instead of CC Synced files, we support the new cloud documents format. You'll need to convert your files over to see them: Cloud documents in XD

Hope that helps!

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Cant find files in mobile Xd app

New Here ,
Jan 15, 2019

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Hi .. recently my app on my mobile doesn’t show any of my cloud files. It works find on tablet. Same user account.

It has worked fine for months. But no matter what I do the files won’t show up in the mobile app.

I tried to log off and on, deleted the app etc.

The XD mobile application recently migrated to a different document format. Instead of CC Synced files, we support the new cloud documents format. You'll need to convert your files over to see them: Cloud documents in XD

Hope that helps!

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86

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 15, 2019

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Update: they have disappeared from the tablet app as well.

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Adobe Employee ,
Jan 15, 2019

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The XD mobile application recently migrated to a different document format. Instead of CC Synced files, we support the new cloud documents format. You'll need to convert your files over to see them: Cloud documents in XD

Hope that helps!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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