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Cant Open Cloud Document

New Here ,
Apr 20, 2019

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Hello, I can't open a document from the cloud and get this message.

"Sorry We Can't Open This Document"

I really really need help to solve this problem.

And the other thing is I still can open the document from my phone (through Adobe xd apps).

My xd version: 18.1.12.1 (starter), Creative Cloud Sync 4.2.1.51 and using windows. And I also attach my creative cloud preference.

preference.PNG

Thank You.

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Cant Open Cloud Document

New Here ,
Apr 20, 2019

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Copied

Hello, I can't open a document from the cloud and get this message.

"Sorry We Can't Open This Document"

I really really need help to solve this problem.

And the other thing is I still can open the document from my phone (through Adobe xd apps).

My xd version: 18.1.12.1 (starter), Creative Cloud Sync 4.2.1.51 and using windows. And I also attach my creative cloud preference.

preference.PNG

Thank You.

Views

570

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 20, 2019 0
Adobe Employee ,
Apr 22, 2019

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Hi Sarahferdina,

Sorry that you're facing trouble with XD and unable to open the document. Would you mind opening it on another machine and check if that works? I would also request you to try the steps mentioned here: - Issue saving xd files to creative cloud​ and share the results.

Thanks,

Atul_Saini

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