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Cant work on cloud document in xd

Community Beginner ,
Jul 21, 2020

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When i load cloud document it keeps loading for hours without allowing me to work on the file.

 

Screen Shot 2020-07-21 at 2.26.23 PM.png

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Cant work on cloud document in xd

Community Beginner ,
Jul 21, 2020

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When i load cloud document it keeps loading for hours without allowing me to work on the file.

 

Screen Shot 2020-07-21 at 2.26.23 PM.png

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Adobe Employee ,
Jul 21, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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Community Beginner ,
Jul 21, 2020

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Thank you for the quick reply, ill try that soon and let you know the results. i also updated my xd today

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Community Beginner ,
Jul 21, 2020

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Still Facing the same issue.

Mac OS Catalina 10.5.5
Private Network

 

Screen Shot 2020-07-21 at 2.46.04 PM.png

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Adobe Employee ,
Jul 21, 2020

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Thanks for sharing the details. Is it happening with a specific file or multiple files? If it's happening with a specific file, is co-editing enabled on the file? If yes, please check if all the collaborators have the latest version of Adobe XD. If it is happening on all the cloud documents, would you mind rebooting your computer once and then checking how it goes?

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