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Canvas and artboards freeze constantly in XD on windows10.

New Here ,
Jun 24, 2020

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Some days, I will be plugging along on an XD file, when the center canvas and all artboards become ever so slightly pixelated and freeze. All of the side panels work properly, they just won't change anything in the center. It returns to normal when I close and reopen the file, but that will last anywhere from 1 second to several days. 

 

Any idea on what might be causing this? 

Running the latest version of XD and Windows 10.

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Canvas and artboards freeze constantly in XD on windows10.

New Here ,
Jun 24, 2020

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Some days, I will be plugging along on an XD file, when the center canvas and all artboards become ever so slightly pixelated and freeze. All of the side panels work properly, they just won't change anything in the center. It returns to normal when I close and reopen the file, but that will last anywhere from 1 second to several days. 

 

Any idea on what might be causing this? 

Running the latest version of XD and Windows 10.

TOPICS
Product performance

Views

69

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Jun 24, 2020 0
Adobe Employee ,
Jun 24, 2020

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Hi there, 

 

Sorry to hear you are experiencing issue with XD freezing constantly. We would like to know a few more details like-

 

  • Please share the screenshot of your about XD info page.
  • Is it possible for you to create a short video of XD freezing?
  • Is it happening with every file or with specific file?
  • Is it happening with cloud or local documents?
  • Are you facing the crash issues after the latest XD release?

 

 

We will try our best to help.

 

Thanks,

Harshika

 

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Jun 24, 2020 0
New Here ,
Jun 25, 2020

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Hi Harshika,

 

I was not able to get a video of it before it happened, but got a video of it after it froze and my interaction with everything around the canvas.

 

XD infoXD infoFile infoFile info

 

 

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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Thank you for sharing the additional information and video. Just want to clarify one more thing it's only happening with local files, Right?

 

I wanted to be sure if I have captured all the right information before escalating it to the team to investigate on the issue.

 

Thanks,

Harshika

 

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Jun 25, 2020 0
New Here ,
Jun 25, 2020

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Yep! Only local files. And these files can be open and functional for seconds to days before this happens as well. 

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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Great. Could you please share a sample file with me over a private message so that I can log a bug for you?

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.

 

Note: Please share the url of this post over a PM for reference.

 

I will try my best to help.

 

Thanks,

Harshika

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Jun 25, 2020 0