I installed the free version of Adobe XD and the cc library is not initializing, I tried all kinds of solutions (see image) but nothing worked, I have windows 10 laptop. Can someone please help me get this fixed. I want to buy the product but I see no use in it if one of it's main functionality isn't working
Can you access your CC libraries from another app or from CC App Manager? Can you browse you libraries on the web?
Yes, it works on the browser and the CC app, it doesn't work inside Adobe XD
Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cl...
Let us know if this helps or if you need any further assistance.
Hey, I tried this link you provided, it only has the path for Mac so and searched and tried this https://community.adobe.com/t5/creative-cloud-services/set-local-directory-of-cc-libraries/td-p/7626....
It had the path for windows but I couldn't find any application file and I haven't found any solution yet. Please help me solve this, It's been more than a month now since I installed Adobe XD and haven't found a solution for this.
We are sorry to hear you are experiencing the issue with CC libraries since you installed XD and thanks for trying the steps suggested. I would suggest you to try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html
If that doesn't help or you find it difficult, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that you can get the immediate assistance as it's been a long time you are facing the issue.
Let us know if that helps.