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CC library fail to initialize - Adobe XD

New Here ,
Aug 01, 2020

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errorerrorsolutions not workingsolutions not workingI installed the free version of Adobe XD and the cc library is not initializing, I tried all kinds of solutions (see image) but nothing worked, I have windows 10 laptop. Can someone please help me get this fixed. I want to buy the product but I see no use in it if one of it's main functionality isn't working

Hi there,

 

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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CC library fail to initialize - Adobe XD

New Here ,
Aug 01, 2020

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errorerrorsolutions not workingsolutions not workingI installed the free version of Adobe XD and the cc library is not initializing, I tried all kinds of solutions (see image) but nothing worked, I have windows 10 laptop. Can someone please help me get this fixed. I want to buy the product but I see no use in it if one of it's main functionality isn't working

Hi there,

 

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

TOPICS
Download install and licensing, How to, Known Issue, Product performance

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141

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Aug 01, 2020 0
Adobe Community Professional ,
Aug 01, 2020

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Can you access your CC libraries from another app or from CC App Manager? Can you browse you libraries on the web?

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Aug 01, 2020 1
New Here ,
Aug 09, 2020

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Yes, it works on the browser and the CC app, it doesn't work inside Adobe XD

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Aug 09, 2020 0
Adobe Employee ,
Aug 09, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cl...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Aug 09, 2020 1
New Here ,
Aug 15, 2020

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Hey, I tried this link you provided, it only has the path for Mac so and searched and tried this https://community.adobe.com/t5/creative-cloud-services/set-local-directory-of-cc-libraries/td-p/7626....

It had the path for windows but I couldn't find any application file and I haven't found any solution yet. Please help me solve this, It's been more than a month now since I installed Adobe XD and haven't found a solution for this.

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Aug 15, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi Sanchana,

 

We are sorry to hear you are experiencing the issue with CC libraries since you installed XD and thanks for trying the steps suggested. I would suggest you to try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html

 

If that doesn't help or you find it difficult, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that you can get the immediate assistance as it's been a long time you are facing the issue.

 

Let us know if that helps.

 

Thanks,

Harshika

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Aug 18, 2020 0