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CC Library in XD won't sync but will sync Photoshop and Illustrator

New Here ,
Mar 20, 2019

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I am having a problem using a CC Library in XD but it works file in PS and Illustrator.

In XD I am getting the error message, File sync is turned off. To sync your libraries, please turn on Creative Cloud File Sync. The Enable button is Blue, the No Thanks button is gray. I click on Enable and nothing happens. Library is showing behind the message box spinning. I have to X out of CC Library in XD to move on.

I have checked my CC app and CC sync is turned on, I can sync in other programs as I mentioned. I have restarted all programs multiple times and signed out and back into the CC app. What is the fix for this? Thanks.

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Correct answer by cmgap | Adobe Community Professional

I'm on a mac so this may not be helpful but when I had a problem with CC Libraries and I quit all processes, and restarted Everything, the problem went away. I was using Activity Monitor but Task Manager should allow the same. Not sure if other Windows users are running into the same problem.

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CC Library in XD won't sync but will sync Photoshop and Illustrator

New Here ,
Mar 20, 2019

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I am having a problem using a CC Library in XD but it works file in PS and Illustrator.

In XD I am getting the error message, File sync is turned off. To sync your libraries, please turn on Creative Cloud File Sync. The Enable button is Blue, the No Thanks button is gray. I click on Enable and nothing happens. Library is showing behind the message box spinning. I have to X out of CC Library in XD to move on.

I have checked my CC app and CC sync is turned on, I can sync in other programs as I mentioned. I have restarted all programs multiple times and signed out and back into the CC app. What is the fix for this? Thanks.

Adobe Community Professional
Correct answer by cmgap | Adobe Community Professional

I'm on a mac so this may not be helpful but when I had a problem with CC Libraries and I quit all processes, and restarted Everything, the problem went away. I was using Activity Monitor but Task Manager should allow the same. Not sure if other Windows users are running into the same problem.

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Adobe Community Professional ,
Mar 20, 2019

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What are your system spec's?

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New Here ,
Mar 20, 2019

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Thanks for your response.
Windows 10 Enterprise
Intel Core i7-8650U CPU @ 1.90Ghz
RAM 16.0 GB
64 bit

I have in the past been able to sync in XD but now cannot. I have logged out of the CC app and back in.

Thanks in advance.

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Adobe Community Professional ,
Mar 20, 2019

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Is your version of Creative Cloud Manager current? What versions are you running of Xd and CCM?

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New Here ,
Mar 20, 2019

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CC Manger version is 4.2.0.25. I have auto update on. All app show as current.

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Adobe Community Professional ,
Mar 20, 2019

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I'm on a mac so this may not be helpful but when I had a problem with CC Libraries and I quit all processes, and restarted Everything, the problem went away. I was using Activity Monitor but Task Manager should allow the same. Not sure if other Windows users are running into the same problem.

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New Here ,
Mar 20, 2019

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Thank you so much, that worked. I exited all programs and closed all tasks that were Adobe related which, by the way were several and some duplicated. Once I rebooted XD now syncs.

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Adobe Community Professional ,
Mar 20, 2019

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Thanks for the update!

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