CC Library not loading

Explorer ,
Aug 05, 2020 Aug 05, 2020

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Needing to use some Adobe stock images in my XD file but the CC Library is telling me "something went wrong...". Have tried the following

  1. resfreshed the CC Library desktop app (windows)
  2. Restarted XD
  3. Restarted my computer

 

 Screenshot_23.png

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correct answers 1 Correct Answer

Explorer , Aug 18, 2020 Aug 18, 2020
I was not having problems with CC Libraries itself or inside of any other program except XD. So after reading through the link you sent I tried once more to simply uninstall and reinstall XD and to my surprise it worked. Thanks for your time.

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Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

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Hi there,

 

Sorry to hear about the trouble. We'll try our best to help you with it. Could you please try the steps shared below:

 

  • Sign out of XD and Adobe CC Desktop app.
  • Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  • Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Are you able to use CC Library on different Adobe applications?

 

Regards

Rishabh

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Explorer ,
Aug 05, 2020 Aug 05, 2020

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Hi Rishabh,

 

Tried steps 1-3 and then again with a total restart and still having the issue.
Libraries are working in InDesign, Illustrator and the CC desktop. Seems XD is the only place with the issue.

 

Requested info below:

 

Screenshot_25.pngScreenshot_24.png

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Explorer ,
Aug 11, 2020 Aug 11, 2020

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I had an XD updated come through but still having the same issue. The "About XD" info is still the same.

Thank you for the help!

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Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

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Sorry for the delay in response Satty. Could you please try the suggestion shared here: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Let us know if this helps or if you need any further assistance.

 

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Explorer ,
Aug 18, 2020 Aug 18, 2020

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I was not having problems with CC Libraries itself or inside of any other program except XD. So after reading through the link you sent I tried once more to simply uninstall and reinstall XD and to my surprise it worked. Thanks for your time.

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