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CC shows me old version only available for download

Community Beginner ,
Sep 30, 2020

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Hi there

Keep seeing same version of XD available for download, where as on the website v32 is up and available

Is there an offline installer available for latest XD and latest CC?

mazhara78922618_0-1601466708927.png

 

Hi there,

 

Thanks for reaching out. Please check if you are able to update the apps manually by following the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

If this doesn't help, please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know how it goes.

 

Regards

Rishabh

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CC shows me old version only available for download

Community Beginner ,
Sep 30, 2020

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Hi there

Keep seeing same version of XD available for download, where as on the website v32 is up and available

Is there an offline installer available for latest XD and latest CC?

mazhara78922618_0-1601466708927.png

 

Hi there,

 

Thanks for reaching out. Please check if you are able to update the apps manually by following the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

If this doesn't help, please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know how it goes.

 

Regards

Rishabh

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Sep 30, 2020 0
Community Beginner ,
Sep 30, 2020

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i am on a mac book pro btw

 

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Sep 30, 2020 0
Adobe Employee ,
Sep 30, 2020

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Hi there,

 

Thanks for reaching out. Please check if you are able to update the apps manually by following the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

If this doesn't help, please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know how it goes.

 

Regards

Rishabh

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Sep 30, 2020 0
Community Beginner ,
Sep 30, 2020

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Hey Rishabh 

You hit the problem just like R Punt

Cleaning CC worked

Cheers

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Sep 30, 2020 1
Adobe Employee ,
Sep 30, 2020

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Glad to hear that! Feel free to reach out if you need anything else. 

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Sep 30, 2020 0