Cloud document disconnected

New Here ,
Apr 25, 2021 Apr 25, 2021

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Hello,

 

Am working on a cloud-based XD file which is also sometimes used by my colleague, so the co-editing is on

 

I've noticed that this specific file is disconnected from the cloud.

While another file is working just fine and the coediting is enabled and working also fine

Note that both of us, me and my colleague, have the latest XD Version 39.0.12.12.

 

Hope to get a reply on this soon, this project is very important and due to pandemic we are working from home so we need the co-editing to be active 

 

this to show how the cloud is disconnected

Screen Shot 2021-04-25 at 11.52.53 AM.png

 

while another file we are using is working fine 

Screen Shot 2021-04-25 at 11.53.55 AM.png

 

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi samahi,

Thank you for reaching us, Check for core sync issue means whether Creative Cloud Desktop is  Sync up with XD[ File syncing]

Hope it helps.

Regards,

Ashwini M Hiremath

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Thanks for the quick reply! seems it is syncing fine, but the issue persists

 

Screen Shot 2021-04-26 at 12.07.55 PM.png

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Hi, have you tried logging out of your Adobe account and logging back in?

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New Here ,
Apr 26, 2021 Apr 26, 2021

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yes i did, same problem.

The thing is that this issue is appearing only on one XD file

Rest are working fine

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Hi, thanks for your reply. Have you tried if you can find your file on assets.adobe.com? If yes, can you download it?

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New Here ,
May 06, 2021 May 06, 2021

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I have the same problem, but other files can work
Connect to asset.adobe.com display  HTTP ERROR 400
What can I do?

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Hi, the link seems to work correctly. Have you tried again?

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New Here ,
May 10, 2021 May 10, 2021

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Hi,

Weirdest thing ever! the file is working fine since a week ago

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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We are happy that your problem is solved. Did you follow any procedure or guide? 

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