Cloud document not opening

New Here ,
Nov 18, 2020 Nov 18, 2020

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Since this morning, we have one XD cloud design document that nobody can open all the way. Please help. It stays on the connecting screen with the loader just spinning forever (see attached).

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi Kyle,

 

We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still unable to open that file on the latest version of XD which is 35.1? If yes, please ensure that all the collaborators are on the latest version of XD. Let us know if you still need any further assistance.

 

Regards

Rishabh

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