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Cloud document not saving my work??

New Here ,
Oct 13, 2020

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Was working on a cloud xd file and when I saved it as a local document because of so many glitches(i.e. cannot arrange item to front), 3 of my screens/artboards disappeared??? That's about an hour of work gone!? Tried opening the cloud document again but not there. Is this a glitch or bug??

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Cloud document not saving my work??

New Here ,
Oct 13, 2020

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Was working on a cloud xd file and when I saved it as a local document because of so many glitches(i.e. cannot arrange item to front), 3 of my screens/artboards disappeared??? That's about an hour of work gone!? Tried opening the cloud document again but not there. Is this a glitch or bug??

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Oct 13, 2020 0
Adobe Employee ,
Oct 14, 2020

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Hi Connie,

 

We're so sorry to hear about the trouble. Could you please check if you are able to see the latest version of the document here: https://assets.adobe.com/cloud-documents

 

If not, please share a few more details like:

 

  1. A screenshot of the About XD Info page.
  2. Did this happen on multiple files or this specific file?

 

Regards

Rishabh

 

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Oct 14, 2020 0