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Cloud document saving not working windows 10

New Here ,
Jan 23, 2019

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When trying to share document or save to cloud documents I am having the following issue. It saves indefinitely.

I tried updating, reinstalling adobe XD as well as creative cloud. Same issue. I have tried this on multiple files.

I should also mention I receive error code 61 when I try to create a new file.

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Cloud document saving not working windows 10

New Here ,
Jan 23, 2019

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When trying to share document or save to cloud documents I am having the following issue. It saves indefinitely.

I tried updating, reinstalling adobe XD as well as creative cloud. Same issue. I have tried this on multiple files.

I should also mention I receive error code 61 when I try to create a new file.

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Adobe Employee ,
Jan 23, 2019

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Hi Michael,

Thanks for sharing the details and screenshots, I would request you to try the steps mentioned here: - Issue saving xd files to creative cloud and update this discussion with the results.

Thanks,

Atul_Saini

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New Here ,
Jan 23, 2019

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I tried those steps and there was no change.

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Preran LATEST
Adobe Employee ,
Jan 24, 2019

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Can you provide us with info on the Coresync version number?

Open Creative Cloud Desktop app > click ... > Select Preferences > Creative Cloud > Files. In some versions of Adobe XD, you can get it from the About XD page.

Screen Shot 2019-01-24 at 3.34.14 PM.png

If you are in a rush, you can get in touch with the tech support team directly using this link Contact Customer Care

Thanks,

Preran

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