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Cloud documents of my work are not updated, across my devices?

New Here ,
May 07, 2020

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I bought a new computer and installed Adobe XD but when I wanted to open my cloud documents I found out that they are not updated and that the projects that appear in the new computer are actually old versions of my projects that date 4 and 6 days, what could be the problem?

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Cloud documents of my work are not updated, across my devices?

New Here ,
May 07, 2020

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I bought a new computer and installed Adobe XD but when I wanted to open my cloud documents I found out that they are not updated and that the projects that appear in the new computer are actually old versions of my projects that date 4 and 6 days, what could be the problem?

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Adobe Employee ,
May 08, 2020

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Hi there,

 

Thanks for reaching out. Could you please check if you are able to see the correct version here: https://assets.adobe.com/

If yes, I'd request you to check if the Creative Cloud Sync is up to date or not. For more information on how to do that you can refer to this help article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Regards

Rishabh

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Adobe Employee ,
Jun 01, 2020

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Hi there,

 

I would like to follow up if the issue has been resolved. Please let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

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