Cloud documents shows as "Disconnected" in XD

New Here ,
Jun 24, 2021 Jun 24, 2021

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My documents are disconnected while the internet still working.

How can I solve this problem?

 

disconnected.PNG

 

XD version: 41.0.12

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Product performance

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hello,

Thank you for reporting the issue. It seems syncing issue. 

Try the below workaround to resolve the issue

-Did you tried closing and reopening the file

Quit CCD > Go to Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD for file syncing

 

If issue continues please let us know.

 

Regards,

Anita Subedi

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Thank you for your reply but it still doesn't work.
Now I have to copy the artwork in a problem document to a new document
instead.

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Thanks for trying the steps. Would mind also trying the steps suggested in this article: https://helpx.adobe.com/in/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud... and see if that helps?

 

Thanks,

Harshika 

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