Cloud icon in XD title with little X

[Andrеj]

Hi,

I have all day this liitle X in the cloud title icon.

I thought that cloud doesn't work and XD dousn't saving my file to Adobe Cloud, but have checked and all OK.

Anybody knows what is that?

Thanks!

[edsonpe]

did you fix it?

[edsonpe · Accepted solution]

I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

[bobbyc3000]

Adobe really needs to fix this bug. I have lost and had to redo a lot of work because of this.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are experiencing sync issues in XD. We would like to know the OS and XD version of your machine. Please generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud, Dropbox and WeTransfer and share the URL with me over a PM. 

Have you tried checking the version history of the file and see if you can see your changes? Please also try the steps mentioned here: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t... and let us know if that helps.

We will try our best to help.

Thanks,

Harshika

[Christopher247]

My company is having this same issue on some machines along with a slew of other issues. 

[HARSHIKA_VERMA]

Hi All,

There was a CSO that might have caused the issue. The CSO was resolved. Please let us is you're still experiencing the issue. We will try our best to help.

Thanks,

Harshika