Cloud icon in XD title with little X

Community Beginner ,
Oct 18, 2019

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Hi,

I have all day this liitle X in the cloud title icon.

Screenshot 2019-10-18 at 14.18.33.png

I thought that cloud doesn't work and XD dousn't saving my file to Adobe Cloud, but have checked and all OK.

Anybody knows what is that?

 

Thanks!

 

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1 Correct Answer

New Here , Dec 04, 2019
edsonpe New Here , Dec 04, 2019
I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

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New Here ,
Dec 04, 2019

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did you fix it?

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New Here ,
Dec 04, 2019

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I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

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Community Beginner ,
Sep 24, 2020

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Adobe really needs to fix this bug. I have lost and had to redo a lot of work because of this.

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Adobe Employee ,
Sep 24, 2020

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Hi there,

 

We are sorry to hear you are experiencing sync issues in XD. We would like to know the OS and XD version of your machine. Please generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud, Dropbox and WeTransfer and share the URL with me over a PM. 

Have you tried checking the version history of the file and see if you can see your changes? Please also try the steps mentioned here: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t... and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Sep 25, 2020

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My company is having this same issue on some machines along with a slew of other issues. 

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Adobe Employee ,
Sep 30, 2020

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Hi All,

 

There was a CSO that might have caused the issue. The CSO was resolved. Please let us is you're still experiencing the issue. We will try our best to help.

 

Thanks,

Harshika

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