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Cloud shared file Issue

New Here ,
Dec 27, 2018

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Hi,

When I was working on the same file my Colleague shared, after some hours XD shows below message.

Desktop screenshot.png

Whenever I'm Opening the file it shows below message.

Desktop screenshot 1.png

can you help me here why this is happen.

Thanks,

Mukund

Message was edited by: Mukund Gaikwad

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Cloud shared file Issue

New Here ,
Dec 27, 2018

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Hi,

When I was working on the same file my Colleague shared, after some hours XD shows below message.

Desktop screenshot.png

Whenever I'm Opening the file it shows below message.

Desktop screenshot 1.png

can you help me here why this is happen.

Thanks,

Mukund

Message was edited by: Mukund Gaikwad

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120

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Adobe Employee ,
Dec 28, 2018

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Hi Mukundg, sorry that you are unable to use this specific document, could you please check with your team if they have deleted this documents?

I would request you to take a look at this link to have a better understanding of the collaboration feature with cloud document: - Cloud documents in XD.

Please update this discussion in case you need further assistance. 

Thanks,

Atul_Saini

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Explorer ,
Jan 02, 2019

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I am also having the same issue and can confirm the document is still available. It has not been deleted, and others can open the document. It is still being shared with the user that is receiving this error.

I created a new document and shared it with the user. The user received the invite email, clicked the link, opened the file, and received the same error for this newly shared file.

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Adobe Employee ,
Jan 03, 2019

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Thanks for sharing the details Christopher247, I am sharing my Email address with you in a private message, please send the invite to me so that we may test it here at my end as well.

Thanks,

Atul_Saini

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