• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Cloud storage is full.

New Here ,
Oct 22, 2020 Oct 22, 2020

Copy link to clipboard

Copied

Hi guys,
I am updating my XD live link but its not possible because It says your cloud storage is full.
So when i go to the Cloud documents and deleted the all projects. So it still says 2.1 GB of  2.0 is used.
So how make this space 0. Please check the screenshots below.
Thanks

TOPICS
How to , Share or publish

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 22, 2020 Oct 22, 2020

Hi Uzaira,

 

Thank you for reaching out and sharing the screenshots. Please switch to "Synced files", I am sure there are some files in there. I would also recommend emptying the "Deleted" sections.  

 

Let me know if that helps. I'll be happy to take it further if needed. 

 

Thanks,

Atul_Saini

Votes

Translate

Translate
Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

Copy link to clipboard

Copied

Hi Uzaira,

 

Thank you for reaching out and sharing the screenshots. Please switch to "Synced files", I am sure there are some files in there. I would also recommend emptying the "Deleted" sections.  

 

Let me know if that helps. I'll be happy to take it further if needed. 

 

Thanks,

Atul_Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Hi,

I didn't have anything in "Synced files", to solve it I had to delete (from App) all files under Your Work > Cloud Documents > Deleted

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out and sharing the solution. I am sure this will help, other community members. In addition to this, you can also delete the files from here https://assets.adobe.com/cloud-documents and once deleted, you can check the Deleted folder and you can delete the files from there as well.

 

Feel free to reach out if you have any other questions or suggestions.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2021 Sep 27, 2021

Copy link to clipboard

Copied

Since weeks my Cloud is quite full although no images in it ! Number of discussions and  remote sessions with Adobe specialists did  not solve my problem.

I have the impression that Adobe Eco System became a mounster not anymore managable even by specialist.

I am not able to work with LrC since weeks which is unacceptable 

Sync problems exist and not solved since the beginning (1 year)

Fade up

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2021 Oct 31, 2021

Copy link to clipboard

Copied

Same issue, but my cloud storage says.. '99.5gb of 2.0gb used! In addition there are NO files whatsoever in any of my cloud areas.... Frustrating.. Solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

Same here. 2022, still have this problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

LATEST

I have the same issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 05, 2022 Jul 05, 2022

Copy link to clipboard

Copied

Same here, Cloud says I'm almost full but I deleted all the files, also the files in the 'deleded'-section. Please help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Hi @Doordoor9,

 

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Let us know if that helps.

 

Thanks,

Harshika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Hi Harshika Verma,
Thank you for your response. Unfortunately I've already tried and looked at all the solutions you suggest: I don't have any files (as far as I know) anywhere. I added some screenshots to prove there's nothing that really matters.
I have no idea where that big storage comes from. Do you have another possible solution please?



Met een vriendelijke groet,

Dorus Verwiel
relatiebeheerder/docent digitaal beeldbewerken

{Personal information removed by MOD}

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 07, 2022 Sep 07, 2022

Copy link to clipboard

Copied

Following. Same problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Hi, 

I had troubles for so many months !! And just deleted some recent documents PDF on acrobat reader and that was it ! 20Go !!  Hope it will be ok by now ! Thanks for the help for me! Hope you guys will have soon answers to your problem ! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines