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Co-editing feature not working on mac / windows

New Here ,
Jun 23, 2020

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Cloud sync is not working to working on shared co-editing files. 

All CC, XD & Mac OS versions are up-to-date. I logged out of CC and restarted the machine. It's still not working. 

 

cloud disconnected indicationcloud disconnected indication

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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Design, How to, Prototyping

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Co-editing feature not working on mac / windows

New Here ,
Jun 23, 2020

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Cloud sync is not working to working on shared co-editing files. 

All CC, XD & Mac OS versions are up-to-date. I logged out of CC and restarted the machine. It's still not working. 

 

cloud disconnected indicationcloud disconnected indication

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

Topics

Design, How to, Prototyping

Views

92

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Adobe Employee ,
Jun 23, 2020

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Hi there,

 

We are sorry to hear you are experiencing issue with coediting on XD shared cloud files. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please share the screenshot of your about XD info page. I would also like to know if it's happening only with the shared files or all cloud files as well? Is it happening with a specific shared file?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 24, 2020

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still facing the issue. It's happening on the cloud sharing file for co-editing enabled. Screen Shot 2020-06-24 at 3.56.46 PM.png

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Adobe Employee ,
Jul 06, 2020

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Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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