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Co-worker and I can't open shared XD files

New Here ,
Sep 16, 2019

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I have a free XD account and have saved 1 file to the cloud and added 1 co-worker. When she opens XD, she can see it in her cloud documents but gets an error saying it cannot be opened. I should be able to share one active file with someone, correct? We both are up to date with the latest version of XD. Any solution for this?

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Co-worker and I can't open shared XD files

New Here ,
Sep 16, 2019

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I have a free XD account and have saved 1 file to the cloud and added 1 co-worker. When she opens XD, she can see it in her cloud documents but gets an error saying it cannot be opened. I should be able to share one active file with someone, correct? We both are up to date with the latest version of XD. Any solution for this?

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Sep 16, 2019 0
Adobe Employee ,
Sep 16, 2019

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Hi there,

 

We are sorry to hear that you are facing trouble using Adobe XD and unable to open the cloud file. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps

 

Thanks,

Harshika

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Sep 16, 2019 0
New Here ,
Sep 17, 2019

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This didn't solve our issue. Our issue isn't with sync, it's with opening cloud files in XD.

 

Cloud Documents > Shared with Me triggers an error and does not allow for the document to be opened.

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Sep 17, 2019 0
Adobe Employee ,
Sep 22, 2019

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Thank you for trying the troubleshooting steps. Would you mind trying to open the file on other machine and let us know if that helps?

 

Thanks,

Harshika

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Sep 22, 2019 0