I can't seem to connect to the document in the cloud after inviting others to edit my document. The cloud icon has an "x" next to it and is grayed out. Any help would be much appreciated. The other people editing the doc are on Windows 10 while I am on macOS Catalina.
I tried the listed steps, and it unfortunatley is still doing the same thing. It is happening with this file only, but I haven't tried coediting other files. As of right now it is only happening with the file that has coediting enabled. I created another file that connects to cloud successfully. Attached below is a screenshot of the about page: