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[Collaborating]-Adobe XD gives an error when coediting is enabled "Trying to reconnect".

Community Beginner ,
Jan 22, 2020

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I get this error once I enable Coedit on any cloud xd file.. I've restarted, I've gone through all of the updates and settings for Creative Cloud... now what?? Has anyone had success in using it? Running on a Mac OS 10.13.6, Creative Cloud 5.0.0.354, XD 25.3...  Highband with corporate network...

 

Screen Shot 2020-01-22 at 10.19.53 AM.png

Screen Shot 2020-01-22 at 11.29.49 AM.pngScreen Shot 2020-01-22 at 11.29.59 AM.png

 

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Correct answer by wendymill2 | Community Beginner

Hi Harshika,

 

It was a combination of not running Catalina and also there was an older security app installed that was interferring - it's working now!

Thanks,

 

Wendy

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[Collaborating]-Adobe XD gives an error when coediting is enabled "Trying to reconnect".

Community Beginner ,
Jan 22, 2020

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I get this error once I enable Coedit on any cloud xd file.. I've restarted, I've gone through all of the updates and settings for Creative Cloud... now what?? Has anyone had success in using it? Running on a Mac OS 10.13.6, Creative Cloud 5.0.0.354, XD 25.3...  Highband with corporate network...

 

Screen Shot 2020-01-22 at 10.19.53 AM.png

Screen Shot 2020-01-22 at 11.29.49 AM.pngScreen Shot 2020-01-22 at 11.29.59 AM.png

 

<The Title was renamed by moderator>

Correct answer by wendymill2 | Community Beginner

Hi Harshika,

 

It was a combination of not running Catalina and also there was an older security app installed that was interferring - it's working now!

Thanks,

 

Wendy

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Product performance

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1.0K

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Jan 22, 2020 0
Adobe Employee ,
Jan 22, 2020

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HI Wendy, 

 

We are sorry to hear you are having trouble using Adobe XD. If I heard you right you are working on the enterprise network, if so, please contact your IT team to enable the XD network endpoints as mentioned in this article: https://helpx.adobe.com/enterprise/kb/network-endpoints.html 

 

We would also suggest trying to enable the coediting on a Mac OS 10.15 and share the results with us. We will try our best to help.

 

Thanks,

Harshika

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Jan 22, 2020 0
Community Beginner ,
Feb 18, 2020

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Hi Harshika,

 

It was a combination of not running Catalina and also there was an older security app installed that was interferring - it's working now!

Thanks,

 

Wendy

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Feb 18, 2020 0
New Here ,
Mar 11, 2020

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In shared XD file, a message "Trying reconnecting... (in Japanese 再接続しようとしています)" appeared suddenly even though my computer is connected to the internet.

I cannot continue editing my XD file because of this error.

I know I can do that if I copy the file, but I think the changes for the new copied file will not be adapted to the original shared file, so I don't want to save copy.

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Mar 11, 2020 1
Adobe Employee ,
Mar 12, 2020

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Hi there,

 

We are sorry to hear you are having trouble collaborating while working on an XD file. We have seen a similar issue in past here: https://community.adobe.com/t5/adobe-xd/collaborating-adobe-xd-gives-an-error-when-coediting-is-enab...

 

Could you please check out this post and try the suggestion mentioned that helped one customer? Let us know if that helps.

 

Thanks,

Harshika

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Mar 12, 2020 0
Adobe Employee ,
Mar 24, 2020

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Hi there,

 

Thanks for using Adobe XD. I am writing this to follow-up with you if you are still experiencing this issue? Let us know, we'll be happy to assist you.

 

Regards

Rishabh

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Mar 24, 2020 1
Explorer ,
May 11, 2020

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Hello. I am experiencing this issue too. Can you help me please?

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May 11, 2020 0
Adobe Employee ,
May 12, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of Adobe XD.
  2. Please ensure that the core sync should be up to date. For more information about core sync and how to update it, please refer to this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
  3. Please try signing out of Adobe XD and Adobe Creative Cloud Desktop app, close all Adobe related processes from activity monitor in macOS, or from Task manager if you have Windows and check again after signing in on Adobe CC desktop app and launching XD from there.

 

Regards

Rishabh

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May 12, 2020 0
Explorer ,
May 12, 2020

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Hi Rishabh,

 

The version of XD  I am using is 28.9.12.2

 

The version of Creative Cloud Sync is 4.3.42.4

 

I tried wat you suggested and the problem still persists. 

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May 12, 2020 0
Adobe Employee ,
Jun 25, 2020

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Hi there,

 

We are sorry for the delay in response. We have the latest version of XD available 30.1.12.4. Would you mind confirming if you're experiencing the issue on the latest version as well?

 

We will try our best to help.

 

Thanks,

Harshika

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Jun 25, 2020 0