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[Collaboration]-Cloud documents are taking long to save or sometimes keeps on spinning in XD.

Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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Im trying to share for collaboration but Saving just keeps spinning?   

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Open and save docs , Product performance

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correct answers 1 Correct answer

Community Beginner , Jan 30, 2020 Jan 30, 2020

Thanks, I rebooted and the issue went away.

 

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Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

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HI James,

 

We are sorry to hear you are having trouble saving the cloud file in XD. Would you mind confirming if it's happening with all the files or with a specific file? Could you please confirm if you are using the latest version of XD? Is the file is not saving and keep on spinning? Are you able to save the file locally?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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Thanks, I rebooted and the issue went away.

 

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Thank God. We are glad to hear you are back on track and thanks for your confirmation here. Please let us know if you face any issues related to XD in future. We'd be happy to help.

 

Thanks,

Harshika

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