[Collaboration]-Data loss in a document of XD.

[алексейл56382812]

Hello. There was a document in the cloud that I was working on. Also, my colleague had access to it through the cloud. When I reopened the document today-the program said that there is a conflict of versions of the document and that I need to "Accept the changes". I accepted and I lost several pages of my layout. How can they be restored? This is a very important project and I don't have the ability to quickly restore everything myself. Can I somehow view the version history of a document in the cloud. Does it store the backups?

Upd

In the list of versions in the drop-down menu, there are only versions from an earlier time. I finished working on the project at 18:00, and only the version from 12:21 was saved... This is a disaster!

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[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble using Adobe XD. We would request you to please check the file at https://assets.adobe.com/ and see if you are able to see the file with all the data?

Let us know if that helps.

Thanks,

Harshika

[алексейл56382812]

Since the project was urgent, I had to restore everything manually. A whole day was lost. From now on, I will be more careful and save backups to the computer.

Due to a synchronization error with the cloud, the entire Friday work progress was not saved, as I understood.

Thank you for your reply.

[HARSHIKA_VERMA]

We apologize for the frustration and appreciate your efforts. We would also suggest restoring your cloud documents as mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html in future.

For now, thank you for your efforts. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika