Highlighted

[Collaboration]-Data loss in a document of XD.

New Here ,
Jan 27, 2020

Copy link to clipboard

Copied

Hello. There was a document in the cloud that I was working on. Also, my colleague had access to it through the cloud. When I reopened the document today-the program said that there is a conflict of versions of the document and that I need to "Accept the changes". I accepted and I lost several pages of my layout. How can they be restored? This is a very important project and I don't have the ability to quickly restore everything myself. Can I somehow view the version history of a document in the cloud. Does it store the backups?

 

Upd

In the list of versions in the drop-down menu, there are only versions from an earlier time. I finished working on the project at 18:00, and only the version from 12:21 was saved... This is a disaster!

 

<The Title was renamed by moderator>

TOPICS
Data loss, Product performance, Prototyping

Views

131

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Collaboration]-Data loss in a document of XD.

New Here ,
Jan 27, 2020

Copy link to clipboard

Copied

Hello. There was a document in the cloud that I was working on. Also, my colleague had access to it through the cloud. When I reopened the document today-the program said that there is a conflict of versions of the document and that I need to "Accept the changes". I accepted and I lost several pages of my layout. How can they be restored? This is a very important project and I don't have the ability to quickly restore everything myself. Can I somehow view the version history of a document in the cloud. Does it store the backups?

 

Upd

In the list of versions in the drop-down menu, there are only versions from an earlier time. I finished working on the project at 18:00, and only the version from 12:21 was saved... This is a disaster!

 

<The Title was renamed by moderator>

TOPICS
Data loss, Product performance, Prototyping

Views

132

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 27, 2020 0
Adobe Employee ,
Jan 27, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please check the file at https://assets.adobe.com/ and see if you are able to see the file with all the data?

 

Let us know if that helps.

 

Thanks,

Harshika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 27, 2020 0
New Here ,
Jan 27, 2020

Copy link to clipboard

Copied

Since the project was urgent, I had to restore everything manually. A whole day was lost. From now on, I will be more careful and save backups to the computer.

 

Due to a synchronization error with the cloud, the entire Friday work progress was not saved, as I understood.

 

Thank you for your reply.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 27, 2020 0
Adobe Employee ,
Jan 28, 2020

Copy link to clipboard

Copied

We apologize for the frustration and appreciate your efforts. We would also suggest restoring your cloud documents as mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html in future.

 

For now, thank you for your efforts. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2020 0