[Collaboration]-Unable to revert to an earlier version in Adobe XD.

New Here ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Hi,

I'm attempting to restore an Adobe XD cloud document. From what I've found online it should be a fairly simple process. I follow this guide step by step https://helpx.adobe.com/ca/creative-cloud/help/open-revert-cloud-document-version.html

But when I get to the end and click the dropdown the one item I'm looking for ("Revert to this version") doesn't appear.

I'll attach a screenshot of what I'm seeing. I get two options but neither are revert?
2020-02-04_9-51-47.png


Any help would be great,
Thanks

<The Title was renamed by moderator>

 

TOPICS
Design, Missing feature, Open and save docs

Views

365

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Additionally if I follow this process from within the XD app I still don't see the option to "revert". I can open old versions and save them as new cloud documents but I want to maintain my current cloud document and revert it to and older version. Is this possible?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Hi there,

 

Thank you for reaching out. We would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that our support team can help you on a real time basis.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

LATEST

I have the same issue.
According to your help section it should be possible to revert to an older file, so this is rather confusing that it doesnt work.
Any news on this? @HARSHIKA_VERMA @elainecc ? 😭

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

Any News on this?

Facing the same Issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 21, 2020 Jul 21, 2020

Copy link to clipboard

Copied

I am also facing this issue. Please advise.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines