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[Collaboration]- Unable to see the changes in XD document while co editing.

New Here ,
Feb 10, 2020

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I'm working on a shared design document with a colleague. Sometimes I do get a notification that something changed and then I can refresh the document, but more often than not, I don't get one, even when I'm 100% sure there are changes on the other side, which were uploaded to the cloud.

 

Isn't there any way to force update a document from the cloud?

 

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[Collaboration]- Unable to see the changes in XD document while co editing.

New Here ,
Feb 10, 2020

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I'm working on a shared design document with a colleague. Sometimes I do get a notification that something changed and then I can refresh the document, but more often than not, I don't get one, even when I'm 100% sure there are changes on the other side, which were uploaded to the cloud.

 

Isn't there any way to force update a document from the cloud?

 

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Feb 10, 2020 0
Adobe Employee ,
Feb 10, 2020

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Hi there,

 

Sorry to hear you are having trouble in collaboration. Would you mind trying the steps mentioned in "Update Creative Cloud Sync" in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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Feb 10, 2020 0
New Here ,
Feb 10, 2020

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Not helpful. There are no pending updates for my system and restarting won't help. This isn't a new temporary issue. I have had this one for a long time.

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Feb 10, 2020 0
Adobe Employee ,
Feb 12, 2020

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Can you confirm that you and your colleagues are on the same version of Adobe XD. If you are, and are still facing this issue, I suggest getting in touch with our support team https://adobe.ly/2WYE62m for further investigation. Use the chat button to get started.

 

If you are on an admin or enterprise license, check with your administrator to contact Adobe Support.

 

Thanks,

Preran

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Feb 12, 2020 0
New Here ,
Feb 12, 2020

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Sorry, but you aren't reading my question carefully, therefore you cannot help me.

 

Yes, we update our software regularly. We should have the same version.

I didn't say I cannot sync. I said that I sometimes don't get the notification (or perhaps I would get it with a big delay) that there are new changes (even though I know there are changes because I'm on the phone with my colleague). In that case, I have to close XD and open it again and then I will get the changes.

 

MY QUESTION: Is there (or, why isn't there) an option to force a refresh the document from the cloud, regardless of these notifications?

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Feb 12, 2020 0
Preran LATEST
Adobe Employee ,
Feb 14, 2020

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Thank you for the clarification. I don't think there is a way to force a notification because this should happen in almost real time. If you are having to refresh  your page to see a notification, that isn't usual. The delay could be because of a slow connection (which isn't likely in your case) or an issue with slowness in the sync. I suggest reaching out to our tech support team using this link https://adobe.ly/2WYE62m for investigation. 

 

Before you do that, can you also check to see if you have the latest version of Creative Cloud Sync installed on your computers. See Update Creative Cloud Sync in https://helpx.adobe.com/ca/xd/kb/issue-saving-xd-file-creative-cloud.html 

 

Thanks,

Preran

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Feb 14, 2020 0