[Collaboration]-Unable to see the cloud project after updating XD.

[Andrey Povzun]

Cloud Project ID (got from logs): 438a0011-92c7-4833-8d04-925e63777414

Last lines of log related to the project:

2020-01-21 09:22:56.205026+0200[8600] error | UI: TryRunAsync returned false
2020-01-21 09:22:56.228409+0200[4636] error | UI: TryRunAsync returned false
2020-01-21 09:22:56.265264+0200[9872] info | cloudDoc | https://cc-api-storage.adobe.io/id/urn:aaid:sc:EU:438a0011-92c7-4833-8d04-925e63777414 | DocumentCommands.saveToComposite(): finished
2020-01-21 09:22:56.265915+0200[9872] info | cloudDoc | 438a0011-92c7-4833-8d04-925e63777414 | DocumentCommands.saveCloudDocument(): cloud document save finished
2020-01-21 09:22:56.275832+0200[8600] error | UI: TryRunAsync returned false
2020-01-21 09:22:56.294204+0200[4636] error | UI: TryRunAsync returned false
2020-01-21 09:22:56.299040+0200[10808] error | UI: TryRunAsync returned false
2020-01-21 09:22:56.317398+0200[4636] error | UI: TryRunAsync returned false
2020-01-21 09:22:59.461334+0200[14140] error | UI: TryRunAsync returned false
2020-01-21 09:22:59.492025+0200[4636] error | UI: TryRunAsync returned false
2020-01-21 09:23:05.550599+0200[4636] always | lifecycle | WC-Close-Requested
2020-01-21 09:23:05.551400+0200[9872] info | liveEdit | 438a0011-92c7-4833-8d04-925e63777414 | handleCloseRequestFromNative(): we are not live, cannot proceed to make document ready for save and close
2020-01-21 09:23:05.551854+0200[4636] always | lifecycle | WC-Close-Requested TryConsolidateAfterSaveDone
2020-01-21 09:23:05.552447+0200[4636] always | lifecycle | WC-Close-Requested Success
2020-01-21 09:23:05.555580+0200[12896] always | lifecycle | EEM-Session-Revoked | [ SessionId, 0 ]
2020-01-21 09:23:05.555915+0200[12896] always | lifecycle | EEM-Session-Deleted | [ SessionId, 0 ]
2020-01-21 09:23:05.556389+0200[12896] always | lifecycle | EEM-Session-Completed | [ SessionId, 0 ]
2020-01-21 09:23:06.092482+0200[9872] info | liveEdit | 438a0011-92c7-4833-8d04-925e63777414 | Deactivating
2020-01-21 09:23:06.093482+0200[9872] info | liveEdit | 438a0011-92c7-4833-8d04-925e63777414 | disconnect(): disconnecting
2020-01-21 09:23:06.183538+0200[4636] always | lifecycle | SF-Created
2020-01-21 09:23:06.183808+0200[4636] always | lifecycle | App-LeavingBackground-Register
2020-01-21 09:23:06.183993+0200[4636] always | lifecycle | EEM-Creating-Extended-Execution | [ SessionId, 1 ] | [ Description, Saving Suspension Data ] | [ Reason, EE_SavingData ]
2020-01-21 09:23:06.224995+0200[4636] always | lifecycle | EEM-Request-Status | [ SessionId, 1 ] | [ Result, Allowed ]
2020-01-21 09:23:06.225295+0200[4636] always | lifecycle | EEM-Session-Created | [ SessionId, 1 ]
2020-01-21 09:23:06.225493+0200[3296] always | lifecycle | SF-EE-Result | [ Result, Allowed ]
2020-01-21 09:23:06.234790+0200[8740] always | lifecycle | App-Analytics-Flushed
2020-01-21 09:23:06.261567+0200[4636] always | lifecycle | EEM-Session-Completed | [ SessionId, 1 ]
2020-01-21 09:23:06.261872+0200[4636] always | lifecycle | EEM-Session-Deleted | [ SessionId, 1 ]
2020-01-21 09:23:06.262203+0200[4636] always | lifecycle | SF-Complete
2020-01-21 09:23:06.262353+0200[4636] always | lifecycle | SF-Deleted

After that Adobe XD was updated and project disappeared

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble using cloud document in XD. Would you mind checking if you are able to see the file at https://assets.adobe.com/? If yes, please try to go to the previous version of the file and try to download the file.

Let us know if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi Andrey,

Would you mind confirming if the issue has been fixed or if you need further assistance from us? We will try our best to help.

Thanks,

Harshika