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[COLLABORATION]- Unable to sync Adobe XD Cloud Docs

Participant ,
Mar 27, 2020

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I have been working on some designs in Adobe XD for the last 2 weeks. I saved everything in the cloud.

 

Today I went back to work on those designs, but it says: "There's nothing here right now".

 

Going to https://assets.adobe.com/cloud-documents, under cloud documents I can see my documents, but they are not synched. Thus, I cannot open them in XD.

How I can make them to synch?

 

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[COLLABORATION]- Unable to sync Adobe XD Cloud Docs

Participant ,
Mar 27, 2020

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I have been working on some designs in Adobe XD for the last 2 weeks. I saved everything in the cloud.

 

Today I went back to work on those designs, but it says: "There's nothing here right now".

 

Going to https://assets.adobe.com/cloud-documents, under cloud documents I can see my documents, but they are not synched. Thus, I cannot open them in XD.

How I can make them to synch?

 

{Renamed By MOD}

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How to

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140

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Mar 27, 2020 0
Adobe Employee ,
Mar 27, 2020

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Hi there,

 

Thanks for reaching out. Could you please check if you are signed in with the right email address on the Creative Cloud Desktop App and if you are signed in with the right email, I'd request if you can sign-out and sign in again. Please ensure that the File Sync is enabled in the Adobe Creative Cloud Desktop app. For more information on file syncing, you can also refer to this help article: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Please try the steps and let us know if this works or if you need any further assistance.

 

Regards

Rishabh

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