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I am using a User Group to share content out to people on my team. I share the Adobe private links to the group, and then have people added to the group so they can see all the content.
I am getting reports of some people not being able to access the files at all. I add them to the group and they still see the "Request Access" screen.
Here is what I have tried doing:
Seems I have run out of options at this point. Can anybody think of any reasons why users that are in a user group shared to a private link would not have access to the content? Or why someone shared individually might loose access? Is this an issue on our account or on Adobe's side?
Thanks again,
<The title was renamed by moderator>
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Hi there,
Sorry to hear you are having trouble sharing the design to the group of people. We would like to know a few more details like-
We will try our best to help.
Thanks,
Harshika
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For most people, this has worked without any issues. The group is called Click Thrus [Regular Access Group].
I believe we are on an Enterprise plan.
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Thank you for sharing the information. I have shared the information with our Enterprise team and someone from the team will get back to you on this.
Thanks,
Harshika