I am using a User Group to share content out to people on my team. I share the Adobe private links to the group, and then have people added to the group so they can see all the content.
I am getting reports of some people not being able to access the files at all. I add them to the group and they still see the "Request Access" screen.
Here is what I have tried doing:
Remove/Re-Add them to the User group (No success.)
Share them individually to each demo. (Seemed to work but now getting reports that they somehow lost access.)
Could there be an issue with people that are both in a shared user group and shared individually?
I noticed that if I add someone to a group but they have an access request pending, they can not access the content until I clear the access request.
Seems I have run out of options at this point. Can anybody think of any reasons why users that are in a user group shared to a private link would not have access to the content? Or why someone shared individually might loose access? Is this an issue on our account or on Adobe's side?