Sorry to hear that. Would you mind confirming if you have renamed the file before saving it to cloud? What is the OS and XD version of your machine?
We will try our best to help.
Yes, renamed the file.
Windows OS and latest XD version.
Just to be sure, when you save the files to the cloud using a custom name, Adobe XD overwrites it with the default name. Is my understanding correct?
Assuming that I have got it right, your situation isn't usual. I suggest getting in touch with us directly using this link https://adobe.ly/2WYE62m for further investigation.
The link takes me to a regular page with contacts. How will she help me?