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[Collaboration]-XD Files are incorrectly saved in Creative Cloud.

New Here ,
Feb 06, 2020

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Hello! I have this problem: when saving an adobe xd file in a creative cloud - they are saved incorrectly and with names similar to the serial number.

 

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Open and save docs, Product performance

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[Collaboration]-XD Files are incorrectly saved in Creative Cloud.

New Here ,
Feb 06, 2020

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Hello! I have this problem: when saving an adobe xd file in a creative cloud - they are saved incorrectly and with names similar to the serial number.

 

<The Title was renamed by moderator>

TOPICS
Open and save docs, Product performance

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282

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Feb 06, 2020 0
Adobe Employee ,
Feb 06, 2020

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Hi there,

 

Sorry to hear that. Would you mind confirming if you have renamed the file before saving it to cloud? What is the OS and XD version of your machine?

 

We will try our best to help.

 

Thanks,

Harshika

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Feb 06, 2020 0
New Here ,
Feb 06, 2020

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Yes, renamed the file.
Windows OS and latest XD version.

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Feb 06, 2020 0
Adobe Employee ,
Feb 06, 2020

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Just to be sure, when you save the files to the cloud using a custom name, Adobe XD overwrites it with the default name. Is my understanding correct?

 

Assuming that I have got it right, your situation isn't usual. I suggest getting in touch with us directly using this link https://adobe.ly/2WYE62m for further investigation.

 

Thanks,

Preran

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Feb 06, 2020 0
New Here ,
Feb 07, 2020

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The link takes me to a regular page with contacts. How will she help me?

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Feb 07, 2020 0