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[Colllaboration]-After updates of XD the recently opened files vanished on home screen.

Apr 09, 2020

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It's more difficult to access or find the files which we were working on XD after the tool has been updated. It would be better if we access the recently open file after updating the XD. Thought?

 

Hi,

Yes, I updated the newer version of XD, and things are working fine.
Thank you for helping me out.

Cheers,
Dhavalkumar Katira

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[Colllaboration]-After updates of XD the recently opened files vanished on home screen.

Apr 09, 2020

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It's more difficult to access or find the files which we were working on XD after the tool has been updated. It would be better if we access the recently open file after updating the XD. Thought?

 

Hi,

Yes, I updated the newer version of XD, and things are working fine.
Thank you for helping me out.

Cheers,
Dhavalkumar Katira

Topics

Product performance

Views

229

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Adobe Employee ,
Apr 09, 2020

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Hi there,

 

Thank you for reaching out and using Adobe XD. Based on what you said it looks like you are unable to see the recent file after updating Adobe XD. Would you mind confirming if you are able to see the file here as shown in the screenshot below? If not, please share the screenshot of your about XD info page. Are you getting any error message on the screen?

 

recent files in XD.png

 

We will try our best to help.

 

Thanks,

Harshika

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Apr 10, 2020

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Hi Harshika,

Thank you for taking interest in the issue. 
No, I don't get any error, just after updating my XD, I lost my recently open files on recent/home screen of the XD.

Thanks again
Dhavalkumar Katira

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Adobe Employee ,
Apr 11, 2020

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Thanks for the confirmation. Is it possible for you to share the screenshot of your about XD info page in order to investigate on the issue?

 

I will try my best to help.

 

Thanks,

Harshika

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Apr 12, 2020

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Hi Harshika,

Find the attached screenshot of the XD home screen, XD is updated as it's automated so I won't be able to share the empty without any recently open files on the home screen. Hope that makes sense.

Thank youScreenshot 2020-04-12 16.26.27.pngScreenshot 2020-04-12 16.26.40.png

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Apr 17, 2020

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Is there any chance to resolve the issue.
Issue: unable to access recently open files after XD updates.

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Adobe Community Professional ,
Apr 17, 2020

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Can you access them via File > Open Recent ?

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Apr 17, 2020

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Nope, I'm pretty sure about that. It won't show anything through File > Open Recent.

 

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Adobe Employee ,
Apr 20, 2020

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We have the current version of XD available as (28.6). Could you please update to the current version? 

 

Let us know if that helps.

 

Thanks,

Harshika

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Apr 20, 2020

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Hi,

Yes, I updated the newer version of XD, and things are working fine.
Thank you for helping me out.

Cheers,
Dhavalkumar Katira

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