Color picker issue

New Here ,
Dec 13, 2020 Dec 13, 2020

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Hello, I cannot use the color picker. When I hit the color picker icon, I can't find black color.

I've tried to reinstall the app, upgrade the app and to downgrade the app, but still not working. 

 

Please help me solve the issue.

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Adobe Employee ,
Dec 13, 2020 Dec 13, 2020

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Hi there,

 

Thank you for reaching out and sorry to hear that you're having trouble using color picker. Would you mind sharing the OS and XD version of your machine? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Can you confirm Is it Issue happening with every file or with a specific file?

 

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan

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New Here ,
Dec 18, 2020 Dec 18, 2020

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이미지 1.png

 

아트보드 – 1.png

 

Hello! Thank you for answer. 

First, I attach XD version and Windows verison. And I already tried your advice. 😞 This Issue is happening every file. 

 

Thanks.

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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Do it happened only with Xd or any other Adobe app?

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New Here ,
Dec 18, 2020 Dec 18, 2020

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It happened only with XD. 

 

Thanks.

 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Im also having the same issue with my work laptop and personal PC. Any updates on the issue?

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