Color Picker Not Working

New Here ,
Dec 29, 2020

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Hi, I am using MacBook Pro, and I have this problem for several months, every time I want to use the color picker, it will return (0,0,0). 

Screen Shot 2020-12-29 at 9.34.33 PM.png

 

 

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Color Picker Not Working

New Here ,
Dec 29, 2020

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Hi, I am using MacBook Pro, and I have this problem for several months, every time I want to use the color picker, it will return (0,0,0). 

Screen Shot 2020-12-29 at 9.34.33 PM.png

 

 

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Dec 29, 2020 0
Adobe Employee ,
Jan 03, 2021

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Hi Yichen5E0F,

 

Sorry for the delay and trouble with this. This is strange, let me check if we have got other reports for this issue. Meanwhile, please collect the logs using this link https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html upload it to CC or Dropbox and send a private message to me (Go to my profile, click on send a message).

 

Thanks,

Atul_Saini

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Jan 03, 2021 0