Color picker picker not showing dark colors in XD on windows machine.

[#1]

bug: color picker is broken, see image

Adobe XD Version: 30.2.12.3
Windows 10: 1906 (Build 18363.900)

Nvidia Graphics drivers are up to date

<The Title was renamed by moderator>

[#2]

bug: color picker is broken, see image

Adobe XD Version: 30.2.12.3
Windows 10: 1906 (Build 18363.900)

Nvidia Graphics drivers are up to date

<The Title was renamed by moderator>

[#3 · Accepted solution]

Hi David,

Thank you for reaching out!

Sorry to hear you're experiencing issue with color picker not showing dark colors in XD. We would suggest try switching your monitor in your Display settings to sRGB.

Let us know if that helps.

Thanks,

Harshika

[#4]

I'm also having this problem. Color picker doesn't show dark colors. I can however pick any dark color except the picker shows them as white.

Latest windows updates installed, latest adobe XD, latest graphics card drivers.

I also set both of my LG gaming monitors to sRGB.

WIndows 10 Pro v 2004. OS build 19041.508

XD v 33.0.12 - not working

PS v 21.2.3 - working

AI v 24.3 - working

This however does not occur in Photoshop or Illustrator

Any other tips?

[#5]

Hi there,

Sorry for the delay in response. Would you mind updating XD to 33.1 version and let us know if that helps?

We will try our best to help.

Thanks,

Harshika

[#6]

I have updated to v 33.1.12. but I am still having the issue.

I also updated graphics drivers, geforce game ready driver v 456.655 (released in 09/28/2020)

This is only happening in Windows and in Adobe XD. Photoshop and Illustrator work just fine.

Tried uninstalling and reinstalling the app.

tried restarting the windows with only one monitor attached. still no luck

As for the monitors, I also updated their firmware to the latest.

I use 2 LG monitors, one LG 27GL850(2560x1440) and one LG MP59G (1920x1080)

Thanks,

Alex

[#7]

Thanks for confirmation and checking the drivers. Could you please try quitting all Adobe process running in task manager, sign out of XD and Creative Cloud, restart the machine and then sign back in?

If that doesn't help, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html for further assistance.

We would be happy to help.

Thanks,

Harshika