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Color picker picker not showing dark colors in XD on windows machine.

New Here ,
Jul 07, 2020

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bug: color picker is broken, see image

 

Adobe XD Version: 30.2.12.3
Windows 10: 1906 (Build 18363.900)

Nvidia Graphics drivers are up to date

 

color.jpg

 

<The Title was renamed by moderator>

Hi David,

 

Thank you for reaching out!

Sorry to hear you're experiencing issue with color picker not showing dark colors in XD. We would suggest try switching your monitor in your Display settings to sRGB.

 

Let us know if that helps.

 

Thanks,

Harshika

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Color picker picker not showing dark colors in XD on windows machine.

New Here ,
Jul 07, 2020

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bug: color picker is broken, see image

 

Adobe XD Version: 30.2.12.3
Windows 10: 1906 (Build 18363.900)

Nvidia Graphics drivers are up to date

 

color.jpg

 

<The Title was renamed by moderator>

Hi David,

 

Thank you for reaching out!

Sorry to hear you're experiencing issue with color picker not showing dark colors in XD. We would suggest try switching your monitor in your Display settings to sRGB.

 

Let us know if that helps.

 

Thanks,

Harshika

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135

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Jul 07, 2020 0
Adobe Employee ,
Jul 07, 2020

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Hi David,

 

Thank you for reaching out!

Sorry to hear you're experiencing issue with color picker not showing dark colors in XD. We would suggest try switching your monitor in your Display settings to sRGB.

 

Let us know if that helps.

 

Thanks,

Harshika

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Jul 07, 2020 1
New Here ,
Sep 19, 2020

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I'm also having this problem. Color picker doesn't show dark colors. I can however pick any dark color except the picker shows them as white.

 

Latest windows updates installed, latest adobe XD, latest graphics card drivers.

I also set both of my LG gaming monitors to sRGB.

 

WIndows 10 Pro v 2004. OS build 19041.508

XD v 33.0.12 - not working

PS v 21.2.3 - working

AI v 24.3 - working

 

This however does not occur in Photoshop or Illustrator

 

Any other tips?

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Sep 19, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind updating XD to 33.1 version and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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Sep 29, 2020 0
New Here ,
Sep 29, 2020

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I have updated to v 33.1.12. but I am still having the issue.

I also updated graphics drivers, geforce game ready driver v 456.655 (released in 09/28/2020)

 

This is only happening in Windows and in Adobe XD. Photoshop and Illustrator work just fine.

Tried uninstalling and reinstalling the app.

 

tried restarting the windows with only one monitor attached. still no luck

 

As for the monitors, I also updated their firmware to the latest.

I use 2 LG monitors, one LG 27GL850(2560x1440) and one LG MP59G (1920x1080)

 

Thanks,

Alex

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Sep 29, 2020 0
Adobe Employee ,
Sep 29, 2020

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Thanks for confirmation and checking the drivers. Could you please try quitting all Adobe process running in task manager, sign out of XD and Creative Cloud, restart the machine and then sign back in?

 

If that doesn't help, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html for further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Sep 29, 2020 0