Color picker picks up the light color in Adobe XD.

Explorer ,
Nov 11, 2019 Nov 11, 2019

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iOS:バージョン10.15.1

AdobeXD:バージョン 24.1.22

 

スポイトで色を拾うと少し薄い色を拾っています。

Photoshopのように細かい設定がないので、この場合はどうすればよいのでしょうか。

これから、アンインストールしてからインストールを試してみます。

 

Translate by mod.
When I pick up the color with a dropper, I pick up a little lighter color. Since there is no detailed setting like Photoshop, what should I do in this case?
Now try uninstalling and then installing XD app.

 

スクリーンショット 2019-11-11 18.35.06.png

 

<The title was renamed by moderator>

 

Moderator notes
This post was written in Japanese. However, although many answers are received, there are no answers in Japanese.
This thread may be more useful globally than Japanese. and moved it from the Japanese community to the global community.

 

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correct answers 2 Correct Answers

Adobe Employee , Nov 11, 2019 Nov 11, 2019
Hi there,   We are sorry to hear you are facing trouble picking up color with the color picker which in turns picks up the light color. We would request you to please try launching your window from your native display. If that doesn’t work, you may try switching your monitor in your Display settings to sRGB.   Let us know if that helps.   Thanks, Harshika

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Explorer , Nov 11, 2019 Nov 11, 2019
【解決済み】 返事が早くてとても助かります。 アップルの「設定」→「ディスプレイ設定」→「各モニターのカラーをsRGB」に変更することで解決しました。スポイトの色がモニターに起因することを初めて知りました。 ただ、今までこのバグが起きていなかったので、アップデートで改善されることを待っています。ありがとう。    ありがとうございました。

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replies 129 Replies 129
Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Hello, unfortunately this does not work on my monitor. Due to 165Hz, the AORUS FI27-P monitor is always connected to the DisplayPort. (I don't use HDMI at all) Unfortunately I still have the same problem. If I have a monitor with a 10bit color setting, then the color palette in Adobe XD doesn't work. Therefore, whenever I work with Adobe XD, I have to switch to a lower 8bit color interface. It's quite annoying. 😞 But I haven't found another solution yet.

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New Here ,
Sep 15, 2020 Sep 15, 2020

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Another try:

1. disconnect your monitor

2. reboot your computer

3. open adobe XD

4.plug in your monitor cable

 

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Community Beginner ,
Sep 15, 2020 Sep 15, 2020

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I have three identical Aorus monitors, none of this procedure works. 😞 So it works, but as soon as I turn off XD and turn it on again, it will break the palette again. I certainly won't do that every time I work in XD. (Photoshop, Indesign, etc.) work properly, it seems that the problem is really somewhere in the combination of RTX GPU and 10bit monitor.

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Enthusiast ,
Oct 05, 2020 Oct 05, 2020

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I have this issue as well, the color picker box is only showing white and color, no blacks. I'm devastated to see that this is an issue that has been going on for 2 years without a solution. Typically, yet another bug in an adobe software that will never be fixed (?). I tried switching my monitors to 8bit again. my cintiq is on a Diplay cable so that can't be it. Is there any way to make this work?

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New Here ,
Oct 13, 2020 Oct 13, 2020

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XD Team! Is a fix being worked on? I myself am running on 10bit and experiencing this issue. It has nothing to do with setting the monitor to SRGB etc. It's purely the fact that XD does not support 10bit which blows my mind and a fix has not been pushed considering how long ago this issue was raised.

Switching to 8bit does fix it but, doing this constantly is not a viable option long term.

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Contributor ,
Oct 20, 2020 Oct 20, 2020

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What is going on here !!! are you serious !!
You should be the first to support wide-gamut and 10bit. You create creative tools for designers

what are you thinking not taking care of it for more than two years

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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exact same issue here - 4 monitor setup, 3 with extended colorspace and 10bit, one with srgb and 8bit, working on none of my screens. ongoing bug for past years. never found any working fix....

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Adobe Community Professional ,
May 24, 2020 May 24, 2020

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What kind of object is selected. I'm a little confused since there is no stroke. Can you perhaps show the complete screen including the layers pnael?

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New Here ,
May 25, 2020 May 25, 2020

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Photos below, it doesnt matter what I select there is no border colors and Fill colors has no darker tones

 

 

2.PNG3.PNG4.PNG

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Adobe Community Professional ,
May 25, 2020 May 25, 2020

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New Here ,
May 25, 2020 May 25, 2020

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There is no solution to my problem and it hasn't been fixed in three years... Like, Adobe seriously?

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Adobe Employee ,
May 25, 2020 May 25, 2020

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Hi there,

 

Sorry to hear about the trouble. This bug is not reproducible on every computer because of different Graphics card properties. Could you please check if the Color Profile is set as SRGB under color management? If not, please check the color profile by navigating to control panel > color management.

 

If it still doesn't work, please confirm the following details:

  1. The version of Adobe XD and the Windows Operating System.
  2. Please check if your Graphic card drivers are up to date as per the manufacturer's website.
  3. Do you use an external monitor? If yes, please disconnect the external monitor and test this on the primary screen.

 

Regards

Rishabh

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New Here ,
May 24, 2020 May 24, 2020

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Hello, as you can see below in the photo my color palette has NO dark colors...

 

 

screenshot.PNG

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Community Beginner ,
May 28, 2020 May 28, 2020

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Hello I have problem in adobe XD. On my PC (nVIDIA RTX2070) the color palette is displayed as follows (see figure). it shone a month ago. I reinstalled the adobe XD and graphics drivers and nothing helped. It's very annoying and you can't work with it. I have Windows 10 completely up to date.

 

Please help.

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi there,

 

Sorry to hear that you are having trouble with color picker in XD. Would you mind trying the step suggested in this post: https://community.adobe.com/t5/adobe-xd/panel-color-picker-picks-up-the-light-color-in-adobe-xd/td-p...?

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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Since this is one of the top results searching for solutions to this, I'll share this here as well.

For those looking for a solution to this, here is what worked for me after 4 days of troubleshooting:

 

Turn off 10bit color mode, switch it to 8bit.

On windows, with an Nvidia GPU, I changed this in the Nvidia Control Panel.

Qubus_0-1611520458477.png

 

The weird thing for me is that sometimes it'd work with 10bit and then the next time I'd start XD it'd break again. It seems like it is an issue with Windows 10 UWP apps in general as transparency effects in other apps using the "fluent design" framework were having similar issues as well.

 

Hope this helps some people out.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I'm experiencing issues with the color picker. It only shows one color no matter what. I can use the hue slider, which only shows white. See attached video.


Tried reinstalling XD, updating video drivers. Nothing seems to work. Color pickers in other apps all work fine.

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/panel-color-picker-picks-up-the-light-color-in-adobe-xd/m-p/...

 

Let us know if this helps or if you need any further assistance.

 

Regards
Rishabh

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Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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bug: color picker is broken, see image

 

Adobe XD Version: 30.2.12.3
Windows 10: 1906 (Build 18363.900)

Nvidia Graphics drivers are up to date

 

color.jpg

 

<The Title was renamed by moderator>

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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Hi David,

 

Thank you for reaching out!

Sorry to hear you're experiencing issue with color picker not showing dark colors in XD. We would suggest try switching your monitor in your Display settings to sRGB.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 19, 2020 Sep 19, 2020

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I'm also having this problem. Color picker doesn't show dark colors. I can however pick any dark color except the picker shows them as white.

 

Latest windows updates installed, latest adobe XD, latest graphics card drivers.

I also set both of my LG gaming monitors to sRGB.

 

WIndows 10 Pro v 2004. OS build 19041.508

XD v 33.0.12 - not working

PS v 21.2.3 - working

AI v 24.3 - working

 

This however does not occur in Photoshop or Illustrator

 

Any other tips?

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind updating XD to 33.1 version and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Sep 29, 2020 Sep 29, 2020

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I have updated to v 33.1.12. but I am still having the issue.

I also updated graphics drivers, geforce game ready driver v 456.655 (released in 09/28/2020)

 

This is only happening in Windows and in Adobe XD. Photoshop and Illustrator work just fine.

Tried uninstalling and reinstalling the app.

 

tried restarting the windows with only one monitor attached. still no luck

 

As for the monitors, I also updated their firmware to the latest.

I use 2 LG monitors, one LG 27GL850(2560x1440) and one LG MP59G (1920x1080)

 

Thanks,

Alex

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Thanks for confirmation and checking the drivers. Could you please try quitting all Adobe process running in task manager, sign out of XD and Creative Cloud, restart the machine and then sign back in?

 

If that doesn't help, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html for further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Were you able to fix the issue? I have the same problem.

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