Color picker show only black color.

[Noa Lev]

Hello everyone,

I have a problem since the beginning.

The color picker shows only black color, and when I try to sample with it it turn the object that was selected to 0% opacity.

I tried to contact the support team twice with no luck, they didn't find the problem,and said that someone will get back to me, well...I am still waiting.

I included pictures of the summary of the operating system and also what happens on XD

when I try to sample a color.

Does anyone came across such an issue?

Thanks,

Noa

[Ares Hovhannesyan]

You can fill it as bug into Adobe XD Feedback : Feature Requests & Bugs

From my side I can recommend to reinstall Graphics Cards drivers,

[Noa Lev]

I have just try that and it yet it didn't resolved the bug.

Can you please help me find a solution to that.

I really love XD and this problem prevent me from using the software.

Thanks

[Ares Hovhannesyan]

If all other program works fine the problem is in XD. Try to reinstall it. if nothing help fill bug here

Adobe XD Feedback : Feature Requests & Bugs

[Noa Lev]

Thanks for your fast reply.

Two Adobe agents  tried that with no luck.

The bug is still there.

I already filled a request on Adobe feedback.

Thanks

[Atul_Saini · Accepted solution]

Hi Noan,

Thanks for reporting the issue to the uservoice. Could you please share the link to that bug here, so that it is visible to the future viewers?

Thanks,

Atul_Saini

[Noa Lev]

This is the link to the bug: https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/35089525-color-picker-shows-on...

Color picker shows only black – Adobe XD Feedback : Feature Requests & Bugs

Hopefully someone will help me find a solution.

Thanks

[shanetac1]

Did you ever fix this Noa?  Have the exact same issue.  It copies hex black #000 with 0% transparency no matter what fill I pick.  My keyboard also stops working and have to run ctfmon.exe to get it going again.  Support tried to help but was just the normal restart, uninstall, reinstall.