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Color picker tool is broken.

Community Beginner ,
Nov 01, 2019

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Using the color picker results in the selected color becoming lighter than it really is. Anyone else facing this issue? Please fix.

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Color picker tool is broken.

Community Beginner ,
Nov 01, 2019

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Using the color picker results in the selected color becoming lighter than it really is. Anyone else facing this issue? Please fix.

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Product issue

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48

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Nov 01, 2019 1
Adobe Employee ,
Nov 01, 2019

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Hi there,

 

We are sorry to hear you are facing trouble. We have seen similar queries on macOS catalina. Would you mind sharing the OS & XD version of your machine? Are you using two monitors while working?

 

Awaiting your response.

 

Thanks,

Harshika

 

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Nov 01, 2019 0
Community Beginner ,
Nov 01, 2019

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Interesting... I am using two monitors. My macbook and an external monitor.

 

I just did some more testing and it looks like the color picker tool works fine on the macbook, but not on the external monitor. It doesn't matter if both monitors are in use or not. It's just a problem with the external monitor. Here's some more info regarding the issue:

 

Screen Shot 2019-11-01 at 12.24.25 PM.png

 

The rectangle on the left is the original color. The rectangle on the right is filled using the color picker tool, which targets the original rectangle. The desired behavior is for the fill color to be the same as the original, but instead the color picker returns a lighter shade of the targeted color.

 

Again, this is only a problem with my external monitor. It works fine on my macbook display.

 

System specs:

Macbook 13" Late 2017 without Touch Bar, running MacOS Catalina v10.15.1

LG 25um58-p (External monitor)

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Nov 01, 2019 0
Community Beginner ,
Nov 04, 2019

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Any updates?

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Nov 04, 2019 0