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Colours not displaying correctly.

New Here ,
Oct 29, 2020

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image.png

 

I've been having this issue with my Windows Pc when it comes to displaying the gradient of colours in the picker. I use XD on my mac for work and have not come across this issue but on my PC at home I am having this issue. 

I have already uninstalled XD and reinstalled but the problem has not gone away. How can I fix this? 

When I choose a Fill colour I see the image above. When choosing a border colours thepicker is completely white. 

 

 

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Colours not displaying correctly.

New Here ,
Oct 29, 2020

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image.png

 

I've been having this issue with my Windows Pc when it comes to displaying the gradient of colours in the picker. I use XD on my mac for work and have not come across this issue but on my PC at home I am having this issue. 

I have already uninstalled XD and reinstalled but the problem has not gone away. How can I fix this? 

When I choose a Fill colour I see the image above. When choosing a border colours thepicker is completely white. 

 

 

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Oct 29, 2020 0
Adobe Employee ,
Oct 29, 2020

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Hi there,

 

Sorry to hear you are experiencing the issue while using color picker. We had a similar discussion regarding this here: https://community.adobe.com/t5/adobe-xd/panel-color-picker-picks-up-the-light-color-in-adobe-xd/td-p... Could you please try the workaround suggested in the correct answer of the post and see if that helps?

 

Thanks,

Harshika

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Oct 29, 2020 0
New Here ,
Oct 30, 2020

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Hey Harshika, 

 

Thank you for your reply. Unfortunately in the above link that work around does not work. 

I use a Mac for work with an external display. Adobe XD works fine on this external display on Mac
I have connected my Window 10 PC to the same display and I am still seeing the colour gradient palette as below. 

 

1. Solid Colour Fill
2. Linear Gradient Fill

3. Radial Gradient Fill

4. Border

 

As you can see the colours are not displaying correctly in the pop out palette. Making this very difficult to select a colour unless I know the specific # value. 

 

Ross5C19_0-1604063067065.png

 

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Oct 30, 2020 0
New Here ,
Nov 02, 2020

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Hey Harshika,

 

Has there been any further development with this bug/issue yet? After updating XD I can see that the visual bug is still there on Windows 10. 

 

Thanks, 

 

Ross. 

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Nov 02, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi Ross,

 

Sorry for the delay in response. The bug is already logged for the issue and the team is working on it. We will update you as soon as we hear any updates on the issue.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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Hey Harshika, 

 

Thank you. Great to hear they are aware of it and it's having some attention being given to it. I look forward to the updates whenever they may happen 🙂 

Ross. 

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Nov 09, 2020 1
Adobe Employee ,
Nov 09, 2020

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Just to investigate further on the issue. You are applying gradients on path and then try to apply colors, right?

 

Thanks,

Harshika

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Nov 09, 2020 0
New Here ,
Nov 12, 2020

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Sorry I don't think I understand what you mean. 

The issue is that when I draw any shape or highlight literally anything on XD and then open the colour palettes they look like the screenshots above. 

I can literally create a new doc, draw a polygon, open the colour palette and it looks like the first image I posted in the thread 😞 


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Nov 12, 2020 0
Ross5C19 LATEST
New Here ,
Nov 12, 2020

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I have also made a quick video of the problem here

https://vimeo.com/478541061

This is "Adobe Colour Palette bug" by Ross Cassells on Vimeo, the home for high quality videos and the people who love them.

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Nov 12, 2020 0