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Completely unusable and unstable after .34 update on Windows 10

New Here ,
Oct 23, 2020

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Hi, I have been using Adobe XD for 3 years now and the recent update made my XD completely unusable and unstable.

 

I cant zoom without a massive lag delay, I cant work on any of my files without my laptop grinding to a halt. Its extremely unstable and I cant evn roll back to an older version because the files wont open. This is COMPLETLY unacceptable for Adobe to publish a update without testing it on various systems AND there is no workaround. As a UI/UX designer I work in XD every single day. I have tried to restart, checked for latest driver and system updates, nothing helps.  I had to roll back my Illustrator and my After Effects because of performance issues.

 

Spec:

  • Asus ROG Strix G731GW
  • OS Name Microsoft Windows 10 Home
  • Version 10.0.18363 Build 18363
  • Processor Intel(R) Core(TM) i7-9750H CPU
  • RAM 16.0 GB
  • 1TB NvMe SSD
  • Nvidia Geforce RTX 2070
TOPICS
Crash on windows, Product performance, Prototyping

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Completely unusable and unstable after .34 update on Windows 10

New Here ,
Oct 23, 2020

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Hi, I have been using Adobe XD for 3 years now and the recent update made my XD completely unusable and unstable.

 

I cant zoom without a massive lag delay, I cant work on any of my files without my laptop grinding to a halt. Its extremely unstable and I cant evn roll back to an older version because the files wont open. This is COMPLETLY unacceptable for Adobe to publish a update without testing it on various systems AND there is no workaround. As a UI/UX designer I work in XD every single day. I have tried to restart, checked for latest driver and system updates, nothing helps.  I had to roll back my Illustrator and my After Effects because of performance issues.

 

Spec:

  • Asus ROG Strix G731GW
  • OS Name Microsoft Windows 10 Home
  • Version 10.0.18363 Build 18363
  • Processor Intel(R) Core(TM) i7-9750H CPU
  • RAM 16.0 GB
  • 1TB NvMe SSD
  • Nvidia Geforce RTX 2070
TOPICS
Crash on windows, Product performance, Prototyping

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447

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Oct 23, 2020 3
New Here ,
Oct 23, 2020

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Experiencing the same issues with the latest update.

XD uses up 100% of CPU and RAM and makes working absolutely impossible.

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Oct 23, 2020 3
New Here ,
Oct 23, 2020

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System Specs: 

HP 250 G7

Intel Core i7-1065G7 @ 1.30 GHz 1.50 GHz

16 GB RAM

Windows 10 Pro Version 1909

 

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Oct 23, 2020 2
New Here ,
Oct 23, 2020

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I'm experiencing the same issues as well with the latest update, the most frustrating thing is CTRL + Z stop working during design time so for that, I have to restart the XD for it. and also the same for the updating text it doesn't show the cursor some time so for it I Add new tab on my chrome browser and close it instantly and there you go -.- what crap is that, we need to resolve it for batter XP.  

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Oct 23, 2020 1
Participant ,
Oct 23, 2020

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I have the same issue even so I have twice as much RAM (32 GB) - it still uses all available RAM, writes 50+ GB to Windows Pagefile.sys and still crashes after 20-30 minutes trying to open the file. You can have a laugh at my screenshot - for me it was both funny and depressing - I just updated to a new more powerful machine half a year ago and it still can't run Adobe XD. https://community.adobe.com/t5/adobe-xd/other-adobe-xd-needs-a-lot-of-optimization/m-p/10830834

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Oct 23, 2020 0
Participant ,
Oct 23, 2020

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Oh, I'm sorry, I've copied the wrong link to the current issue https://community.adobe.com/t5/adobe-xd/adobe-xd-ram-issues-again/td-p/11531050?page=1

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Oct 23, 2020 0
Adobe Employee ,
Oct 28, 2020

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Hi All,

 

Sorry for the delay in response. Would you mind updating XD to the current version i.e 34.1 and let us know if you're still experiencing the issue? If yes, please share the logs using the log collector tool:- https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and along with the files which are consuming memory, upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Oct 28, 2020 0
New Here ,
Oct 28, 2020

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Hi Harshika,

 

I did already two days ago when the update arrived. Sadley, it didn't help. Went back to 33 for now.

 

 

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Oct 28, 2020 0
Adobe Employee ,
Oct 29, 2020

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Sorry to hear that. Could you please collect logs from your machine after installing 34.1 version and share with me over a private message? Also, please share the XD file that is causing the problem. This will help me escalate the issue to the team for investigation.

 

Thanks,

Harshika

 

 

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Oct 29, 2020 0